Refunds and Exchanges
Due to the fresh nature of our products, returns of perishable goods cannot be accepted. Please do not send your purchase back to us unless otherwise instructed. 

If you receive an incorrect, faulty, or damaged item in your delivery we must be informed within 3 days of the package being received in order to offer a replacement or refund. Images of the defective or incorrect items will be required so we can see what went wrong.

Replacements
We will happily replace items if they are defective or damaged. If you need any items replaced, send us an email at info@thepuddingpantry.co.uk and we’ll aim to get a replacement item to you as soon as possible.

Refunds
If you have requested a refund we will need to review the images you email over, we will send you an email to notify you of the approval of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment You can expect to receive this within 5-7 working days.

We are unable to offer Returns or Refunds on the following:
Gift cards
Sale Items

Delivery issues
If your goods are delayed in transit due to issues with the courier and are no longer suitable for consumption upon their arrival, we will be happy to offer you either a refund or replacement parcel.

However, we cannot accept liability for products spoiled due to the following reasons:

  • Missed deliveries

  • The customer has failed to adequately unpack and store the products after delivery

  • Issues caused by customers not being present to accept their delivery

  • The customer's shipping address has been written incorrectly

  • Deliveries rescheduled by the customer to outside of the 24-hour shipment window

  • Customers choosing to reject a parcel when delivery or redelivery is attempted

Please note that it is the customer's responsibility to monitor the tracking of their parcel and contact either us or the courier regarding any delivery issues. Should no efforts to contact the courier or The Pudding Pantry be made within 24 hours of items being due for delivery, we cannot be held liable for any spoiled goods as it will then be too late for us to intervene.

Cancellations
If you need to cancel an order, please do email us at info@thepuddingpantry.co.uk two days before your order is due for delivery. This will help us pick up on any change requests before your parcel is packed and shipped, which is done the day before your chosen delivery date. We will be more than happy to cancel your order and issue a refund, however, if we receive your request after this timeframe we cannot guarantee your request will be picked up on time during busy periods.

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